These Terms and Conditions (“T&C”) govern your access to and use of the DINNA AI Solutions DOO Skopje software-as-a-service subscription platform (“DINNA,” “we,” “us,” or “our”), including all services, features, and tools offered (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these T&C. If you do not agree, you may not use the Services. 

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1. Provision of Services 

1.1 DINNA AI Solutions DOO Skopje provides an AI-powered digital marketing SaaS platform for small and medium-sized businesses (SMBs), allowing users to generate marketing strategies, content, and campaign materials.

 

1.2 Subject to your compliance with these T&C, DINNA grants you a non-exclusive, non-transferable license to access and use the Services for your internal business purposes during the subscription term.

 

1.3 We strive to provide continuous availability of our Services but do not guarantee uninterrupted or error-free operation. We may modify, remove, or add features at our discretion. The Services, these T&C, and related policies may be updated at any time, and changes take effect upon posting on the Platform. Your continued use constitutes acceptance; we have no obligation to provide prior or written notice of changes. 

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2. Use of Services 

2.1 Services are sold as subscriptions for the term outlined in the Order Form or online plan selection. You may upgrade, increase user counts, or add services at any time for additional fees.

 

2.2 You shall not: (a) resell or sublicense the Services; (b) use the Services in violation of applicable laws; (c) infringe third-party rights or interfere with platform integrity.

 

2.3 We may suspend or restrict the Services, in whole or in part, for misuse, security risks, violations, or non-payment without prior notice, where we reasonably determine such action is necessary to protect the Platform or users. 

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3. Third-Party Services 

3.1 DINNA may integrate with third-party tools (e.g., social media platforms). We are not responsible for third-party services or their data-handling practices.

 

3.2 By enabling integrations, you authorize sharing of necessary data for interoperability. DINNA is not liable for actions taken by third-party providers. 

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4. Fees and Payment 

4.1 You agree to pay all fees as outlined in your subscription or Order Form. Fees are non-refundable unless otherwise stated. Payment is due before the subscription start date.

 

4.2 Unpaid invoices may result in service suspension. DINNA may charge interest on overdue amounts (1.5% per month or the legal maximum).

 

4.3 Taxes are exclusive of listed fees and are your responsibility. 

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5. Intellectual Property 

5.1 All content, software, tools, and methodologies provided by DINNA remain our exclusive property. You may not reverse engineer, copy, or modify the Services.

 

5.2 Any suggestions, feedback, or improvements you provide may be used by DINNA without restriction and without obligation. 

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6. Data Protection & Privacy 

6.1 Data collected during onboarding and usage (e.g., business profile, audience analysis, campaign preferences) is processed per our Privacy Policy.

 

6.2 DINNA employs industry-standard security to safeguard your data but is not responsible for third-party data breaches or loss of your local data.

 

6.3 See our Privacy Policy for details.

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7. Confidentiality 

7.1 Both parties will keep confidential all proprietary information disclosed during the relationship.

 

7.2 “Confidential Information” does not include information that is public, independently developed, or rightfully received from a third party without restriction. 

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8. Disclaimers 

8.1 The Services are provided “as is” and “as available.”

 

8.2 We disclaim all warranties, express or implied, including fitness for a particular purpose, non-infringement, availability, accuracy, or outcomes.

 

8.3 We do not guarantee business performance improvements. 

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9. Client Content, Visual / Audio Assets & Publishing Outcomes  

9.1 Client Responsibility. You (the “Client”) are solely responsible for the legality, accuracy, and appropriateness of all content (including text, hashtags, metadata, targeting/scheduling settings) and all visual/audio assets that you or your users upload, select, or approve for publication via the Platform.

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9.2 Approved Content/Assets. Any content or asset published through the Platform is deemed reviewed and approved in advance by the Client. DINNA (the Provider) does not perform legal or regulatory review of content and does not provide legal advice.

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9.3 No Liability for Client Content. DINNA bears no liability for: (a) alleged infringements of copyrights, related rights, trademarks, rights of publicity/privacy, or defamation arising from client-provided/approved content or assets; (b) violations of third-party platform rules/policies; or (c) any damage caused by such content/assets.

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9.4 No Guarantee of Results. DINNA does not guarantee specific business outcomes, reach, impressions, engagement, conversions, revenues, or other results. Analytics, recommendations, and optimizations are for informational purposes only.

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9.5 Third-Party Platforms. Publishing and performance depend on third-party platforms (e.g., social networks, ad networks) and services (hosting, integrations) beyond DINNA’s reasonable control. DINNA is not responsible for their changes, outages, sanctions, or limitations, nor for consequences of Client non-compliance with their terms.

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9.6 Right to Remove/Suspend. DINNA may refuse processing, suspend, or remove content/campaigns when it reasonably determines that they (i) violate the Agreement and/or the Acceptable Use Policy (“AUP”), (ii) infringe third-party rights or platform rules, or (iii) conflict with applicable law. DINNA may, at its discretion, provide notice after action is taken; we have no obligation to notify in advance.

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9.7 Indemnity for Client Content. The Client will indemnify and defend DINNA from all claims, costs, and damages arising from client content/assets/publications or use of the Platform in breach of this Agreement, the AUP, or applicable law.

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9.8 Reference to General Limitations. The general limitations in Section 11 (Limitation of Liability) apply in full to matters arising under this Section 9. Note: “AUP” means DINNA’s Acceptable Use Policy available on the Platform. 

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10. Indemnification 

You agree to indemnify, defend, and hold harmless DINNA from claims arising out of misuse of the Services, data you provide, or violations of third-party rights, except to the extent caused by DINNA’s willful misconduct or gross negligence.

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11. Limitation of Liability  

11.1 Our aggregate liability arising out of or related to the Services is limited to the fees paid by you in the twelve (12) months preceding the incident.

 

11.2 We are not liable for indirect, incidental, special, punitive, or consequential damages; loss of profits, goodwill, data, or business opportunities.

 

11.3 The limitations in this Section apply to the maximum extent permitted by law and irrespective of the legal theory of liability. 

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12. Term and Termination 

12.1 Subscriptions run for the period stated in your plan or Order Form. Early termination does not entitle you to refunds unless required by law or expressly stated otherwise.

 

12.2 Either party may terminate for material breach with thirty (30) days’ written notice if such breach remains uncured.

 

12.3 Upon termination, your access ends immediately. You should export all data prior to cancellation; DINNA has no obligation to retain your data post-termination unless required by law. 

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13. Marketing Consent 

By using the Services, you consent to DINNA using your business name and logo in promotional materials and customer lists. You may revoke this consent by written notice, and we will use commercially reasonable efforts to cease new uses going forward. 

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14. General Terms 

14.1 These T&C do not create any partnership, agency, joint venture, or employment relationship.

 

14.2 No waiver or delay by either party affects any rights.

 

14.3 You may not assign these T&C without our prior written consent; any unauthorized assignment is void. DINNA may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.

 

14.4 Force majeure events (including outages of third-party providers) excuse delays while they persist.

 

14.5 If any provision is held invalid, the remainder remains in effect. 

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15. Governing Law and Jurisdiction 

These T&C are governed by the laws of the Republic of North Macedonia. The courts of Skopje, North Macedonia, shall have exclusive jurisdiction over any disputes, subject to mandatory law.

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16. Amendments 

We may update these T&C and/or this Agreement at any time. Changes are effective upon posting on the Platform, and your continued use of the Services after posting constitutes acceptance. If you do not agree to an update, you must stop using the Services. This does not retroactively alter fees already paid for the then-current subscription period unless required by law.